Shipping Policy – Photolinzo
Effective Date: January 15, 2025
At Photolinzo, we are committed to providing you with the best possible shipping experience. This Shipping Policy outlines the terms and conditions for shipping services related to purchases made through our website. By placing an order, you agree to the terms and conditions outlined in this policy.
1. Shipping Methods and Fees
We offer several shipping methods to ensure that you receive your order in a timely manner. Shipping fees are based on the shipping method you choose and the destination address.
During the checkout process, you will be provided with the following shipping options (subject to availability based on your location):
- Standard Shipping: Typically takes 5-7 business days (excluding holidays and weekends).
- Expedited Shipping: Typically takes 2-3 business days.
- Overnight Shipping: Next-day delivery (available for select items and locations).
The exact shipping fees for each method will be displayed during checkout based on your shipping address and selected delivery method.
Please Note: Shipping costs are calculated at checkout and may vary depending on the weight, size of the order, and delivery address.
2. Processing Time
Orders are processed Monday through Friday, excluding holidays. We aim to process all orders within 1-2 business days of receiving the order, but please note that processing times may be slightly longer during peak shopping seasons or promotional events.
Once your order is processed, it will be shipped according to the shipping method you selected at checkout.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information (if available) so you can monitor the progress of your package.
If you do not receive tracking information within a reasonable time frame, please contact us at info@photolinzo.com, and we will assist you in tracking your order.
4. Delivery Times
Estimated delivery times depend on the shipping method and destination:
- Standard Shipping: 5-7 business days (please note that this may vary depending on location and courier services).
- Expedited Shipping: 2-3 business days (available for most destinations).
- Overnight Shipping: Delivery within the next business day (limited to certain locations and availability).
Please note: Delivery times are estimates provided by the shipping carriers and are not guaranteed. External factors such as weather conditions, natural disasters, customs processing (for international orders), and other unforeseen events may cause delays.
5. Shipping Restrictions
- Domestic Shipping: We currently offer shipping within the United States. Shipping is available to all U.S. states and territories, including Alaska and Hawaii.
- International Shipping: At this time, we do not offer international shipping. However, we are continuously evaluating options to expand our shipping services.
Please Note: Some items may be restricted to certain shipping locations due to manufacturer policies, shipping regulations, or carrier restrictions.
6. Shipping Addresses
It is the customer’s responsibility to provide an accurate shipping address. Please ensure that the address provided is correct and complete to avoid shipping delays. If there is an error in the shipping address, please contact us immediately at info@photolinzo.com.
We are not responsible for orders that are delayed, lost, or undeliverable due to incorrect or incomplete address information provided by the customer.
7. Free Shipping Promotions
From time to time, Photolinzo may offer free shipping promotions on certain orders or products. These promotions will be clearly stated on the website or during the checkout process.
Free shipping is typically available for orders over a certain value and may apply only to standard shipping methods. Please refer to the specific promotion for full details.
8. Delivery Issues and Shipping Damage
If your order arrives damaged or if there is an issue with delivery (such as delays or lost packages), please contact us immediately. We will work with you and the shipping carrier to resolve the issue and ensure that you receive the products you ordered.
For damaged or defective items, please refer to our Refund and Returns Policy for instructions on how to return or exchange the item.
9. Lost or Missing Packages
Once an order has been shipped, we are no longer responsible for the delivery process. However, we will do our best to assist you if a package is lost or missing. If your order is not delivered within the estimated time frame, please contact us at info@photolinzo.com, and we will work with the carrier to investigate the issue.
In cases where the carrier has confirmed the package as lost, we may initiate a claim with the carrier and offer a refund or replacement at our discretion.
10. Shipping Fees for Returns
If you are returning an item due to a defect or error on our part, we will cover the return shipping costs. However, if you are returning an item for any other reason (e.g., change of mind or buyer’s remorse), you may be responsible for the return shipping costs. Please refer to our Refund and Returns Policy for further details.
11. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed of any updates.
12. Contact Us
If you have any questions or concerns regarding our Shipping Policy, or if you need assistance with an order, please contact us:
- Email: info@photolinzo.com
- Phone: (724) 222-6909
- Address: 491 Franklin Ter, Washington, Pennsylvania (PA), 15301, USA
Thank you for shopping with Photolinzo. We are dedicated to ensuring a smooth and efficient shopping experience for you!
