Refund and Returns Policy – Photolinzo
Effective Date: January 15, 2025
At Photolinzo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward Refund and Returns Policy to ensure that your shopping experience with us is smooth and hassle-free.
This policy explains the terms and conditions under which you may return items and receive a refund. By making a purchase from Photolinzo, you agree to the following terms.
1. Returns
1.1 Return Timeframe
You may return most new, unopened items within 30 days of receiving your order for a full refund or exchange. After 30 days, unfortunately, we are unable to accept returns or provide a refund.
1.2 Condition of Items
To qualify for a return, the item must be in new, unused condition with all original packaging, manuals, and accessories intact. We reserve the right to refuse returns for items that have been used, damaged, or are missing components.
1.3 Non-Returnable Items
The following items are non-returnable:
- Custom or special orders
- Gift cards
- Downloadable software products
- Opened or used products (except in the case of defective items)
2. Refunds
2.1 Refund Process
Once your returned item is received and inspected, we will process your refund to the original payment method. Please allow up to 10 business days for your refund to be credited to your account, depending on your payment provider’s processing times.
2.2 Refund Amount
The refund will be for the full purchase price of the item, excluding shipping charges. If you received free shipping as part of a promotion and the total value of your return drops below the free shipping threshold, the cost of shipping will be deducted from your refund.
2.3 Partial Refunds
If your return is not in its original condition, or is damaged due to misuse or improper handling, we may issue a partial refund or charge a restocking fee. This will be assessed once the item is returned and inspected.
3. Exchanges
3.1 Exchange Eligibility
If you would like to exchange an item for another, the returned product must meet the return conditions outlined in section 1.2. Once we receive your returned item, we will ship your exchange as soon as possible.
3.2 Exchange Process
To exchange an item, contact our customer service team at info@photolinzo.com to initiate the process. You may need to place a new order for the replacement item and return the original item according to our return instructions.
4. How to Return an Item
4.1 Requesting a Return Authorization
Before returning an item, please contact our customer service team at info@photolinzo.com or call (724) 222-6909 to request a Return Merchandise Authorization (RMA) number. All returns require an RMA to be processed correctly.
4.2 Shipping Your Return
Once you have received your RMA, securely pack the item in its original packaging (if possible) and include all accessories, manuals, and any other components that came with the product. Return shipping is the responsibility of the customer, and we recommend using a trackable shipping service for returns.
Please ship your return to the following address:
Photolinzo Returns Department
491 Franklin Ter,
Washington, Pennsylvania (PA), 15301
USA
Make sure to write your RMA number on the return package to ensure that your return is processed swiftly.
5. Damaged or Defective Items
5.1 Reporting Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at info@photolinzo.com or call (724) 222-6909 within 7 days of receiving your order. We will provide instructions for returning the item and, in most cases, we will cover the cost of return shipping.
5.2 Refund or Replacement
Upon verification of the damage or defect, we will offer a full refund or send a replacement product, depending on your preference and product availability.
6. Shipping Costs
- Return Shipping: Customers are responsible for paying the return shipping costs, except in cases where the item is damaged, defective, or incorrectly shipped.
- Original Shipping Fees: Shipping charges are non-refundable, except in cases where we have made an error in fulfilling your order (e.g., wrong item shipped).
7. International Returns
For international orders, please be aware of the following:
- Customers are responsible for all return shipping costs.
- Refunds will be issued in the same currency as the original order, based on the exchange rate at the time of the refund.
8. How to Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return or exchange, please don’t hesitate to contact us:
- Email: info@photolinzo.com
- Phone: (724) 222-6909
- Address: 491 Franklin Ter, Washington, Pennsylvania (PA), 15301, USA
Note: This Refund and Returns Policy is subject to change. Please review it periodically for any updates. By making a purchase from Photolinzo, you agree to the terms and conditions outlined in this policy.
Thank you for shopping with Photolinzo! We are committed to providing excellent customer service and ensuring you are completely satisfied with your purchase.
